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Built for China-based freight forwarders
That is the whole game. The forwarder who quotes fastest, updates without being asked, and catches the exception on day one keeps the shipper. Voss Freight OS is the workspace that makes you that forwarder.
QuotingLive trackingRetentionExceptionsAI assistant
What the current setup costs
That is what makes it expensive. The margin you lose to a slow quote, a chased container, or a shipper who quietly stopped booking never appears as a line item. It just never arrives.
4 hrs
Your quote turnaround
The shipper who answers first wins roughly half the time. Every hour you spend in a rate spreadsheet is an hour a competitor spends closing.
31
"Where is my container?" emails a week
Each one interrupts a coordinator mid-task. None of them move a single box closer to its destination.
68%
Customers who never book twice
They did not leave over price. They left because nobody followed up while the lane was still warm.
USD 2.1k
Average cost of one missed exception
Demurrage, re-booking, an apology discount. Found on day six instead of hour one.
One workspace, six surfaces
Not six tools to reconcile. One authenticated workspace where the quote, the shipment, the exception, and the customer relationship share the same file.
Quote desk
Rates, surcharges, and margin floors live in one engine. Your buy rate becomes a sellable quote while the enquiry is still open, at the spread you set.
First to answer, priced on purpose
Shipment control
Every milestone triggers the email itself. Departure, transhipment, arrival, release. Your customer reads the update while your coordinator keeps working.
Live tracking, automatic updates
Exceptions desk
Rolled cargo, a missing document, a release hold. Each lands in one queue with severity and owner attached, so nothing waits for someone to notice.
Found early, not billed later
Retention portal
The portal knows who shipped last month and has gone silent. It reaches them on the lane they already trust you with, while intent is still alive.
Repeat volume, without cold calls
AI assistant
Ask it to draft the customer reply, read the bill of lading, or explain why a shipment is held. It answers from your shipment data, not from guesswork.
Runs on a frontier model
Tenant isolation
Every session, document, and rate sits inside your own company workspace with role-based access and an audit receipt on each decision.
Isolated by tenant, audited by default
The shift
Running it the current way
Running it on Voss
Getting there
The rates you already work from go in first. Each surface switches on once the one before it is carrying real work.
Day one
Bring the buy rates and surcharges you already work from. The quote engine starts pricing against them immediately.
Week one
Milestones start sending customer emails on their own. The status questions stop arriving.
Week two
Holds, rolled cargo, and missing documents route to one queue with an owner and a severity.
Month one
The portal works your existing book, reaching dormant shippers on lanes they have already bought.
Start today
You will either answer it first, or read about the booking somewhere else. Sign in with the Access ID assigned to your company and quote the next one from a single workspace.
Signed sessions and role access stay confined to your company workspace.